February is National Heart Health Month, and Common Courtesy is celebrating its partnership with Grady Heart Failure Program at Grady Memorial Hospital in Atlanta, Georgia. This month marks two years since Grady Heart Failure program first began using Common Courtesy, Inc. to provide transportation services to their patients who previously lacked reliable transportation.
Nurse practitioner and Grady Heart Failure Program manager Diane Wirth was pivotal in developing and implementing the innovative rideshare program with Common Courtesy. Wirth, along with the Grady Heart Failure staff, identified a serious patient need – transportation. They found themselves dealing with a patient population whose care and health suffered due to a lack of reliable transportation. Having access to care isn’t enough to ensure patients can actually receive that care. They need to be able to get to and from their appointments.
Identifying the problem is one thing, implementing a working solution is another.
After considering multiple transportation vendors, Grady Heart Failure opted to team with Common Courtesy to arrange ground transportation for their clinic appointments via Uber or Lyft. Patients no longer had to worry about how they’d get to their appointments, and more of them showed up. The end result is better care for people and communities who need it the most.
According to Wirth, the program has “spread like wildfire” over the past two years. Grady Heart Failure was the first department at Grady to start using Common Courtesy, but Grady Social Services, Grady Cancer Center, Grady Infectious Disease, and Grady Behavioral Health quickly followed suit. That means more people receiving better care than ever before, and we’re just getting started.
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